Ticket and Venue Policies

Ticket Policies

We have updated our ticket policies this season to provide peace of mind as you purchase tickets:

  • Free exchanges or refunds in the event a patron has been diagnosed with, tested positive for, or exhibited symptoms of COVID-19; or has been in close proximity to any individual who has been diagnosed with, tested positive for, or exhibited symptoms of COVID-19.
  • Subscribers have access to free ticket exchanges until curtain and unlimited guest tickets, pending availability.
  • Single ticket buyers have access to no-fee ticket exchanges until 24 hours prior to curtain, pending availability. (A $5 exchange fee applies after that point.)

Together with our colleagues in the Off-Broadway community and in conversation with our audiences, we are committed to ensuring the health and safety of our staff members, artists, and audiences. Read our updated COVID-19 policies.

TFANA is committed to accommodating changing circumstances and needs, and we may reassess these policies as the season continues. If you are uncomfortable with any changes in policy that we make before your performance, we will offer exchanges or refunds for your tickets.

Contact the Box Office at tickets@TFANA.org or 646-553-3880 with any questions. Summer Box Office hours are Monday–Thursday, 1PM-6PM; Friday, 12PM-3PM; closed Saturday and Sunday.


Equality, Diversity, and Inclusion

Theatre for a New Audience is committed to equality, diversity, and inclusion in our theatre and in our community. We pledge to stand for and protect the values of inclusion, participation, and compassion for everyone—regardless of race, class, religion, country of origin, immigration status, (dis)ability, age, gender identity, or sexual orientation. We are committed to ensuring that Polonsky Shakespeare Center is a safe space for all.

We welcome the feedback of all audience and community members regarding ways in which we can strengthen our commitment to equality, diversity, and inclusion. To provide your feedback, please email info@TFANA.org.



Gender diversity is welcome at Theatre for a New Audience.  All are welcome to use the restroom that best fits their identity. In addition to men’s and women’s restrooms on the first floor, there is a gender neutral single-stall private restroom on the mezzanine level (third floor).



Theatre for a New Audience is committed to providing accessible programs and services for our patrons with disabilities. Access for wheelchair users and individuals with limited mobility is available on all floors of Polonsky Shakespeare Center. When ordering tickets, please let us know if you or someone in your party uses a wheelchair or has limited mobility so that we can ensure that your seats meet your accessibility needs. For questions about accessible seating, please email tickets@TFANA.org or call 646-553-3880 (summer Box Office hours: Monday–Thursday, 1PM-6PM; Friday, 12PM-3PM; closed Saturday and Sunday).

Assistive Listening Devices that transmit sound via headsets are available for all performances. For an Assistive Listening Device, please visit the box office before entering the mainstage theatre.


Photography & Video

The use of cameras, audio recording devices, and video recording devices of any kind during a performance is strictly prohibited.


Late seating

Late seating is done at the discretion of House Management. If you arrive late, we will seat you at the earliest opportunity. Please keep in mind, however, that we must wait until an appropriate moment in the show to seat latecomers to avoid disrupting the performance. To minimize disruption during late seating, you may be directed to take a seat other than your ticketed location.

Thank you for helping us to preserve the wonderfully intimate setting that our venue provides.



Theatre for a New Audience is an equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, citizenship status, sex, age, national origin, (dis)ability, marital status, sexual orientation, gender identity/expression, unemployed status, veteran status, or any other characteristic protected by applicable federal, state, or city law in admission or access to, or employment in, its programs and activities.


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Pictured above: Polonsky Shakespeare Center, photo ©David Sundberg/Esto.